Last updated: September 2, 2026
Welcome to ecoglowessentials.com. These Terms and Conditions govern your access to and use of our website and the purchase of products through the website.
1. About Us and Acceptance of These Terms
The following Terms and Conditions apply to your access to and use of ecoglowessentials.com and to the purchase of products through this website.
ecoglowessentials.com is operated by Cervana Limited, a company incorporated in the United Kingdom under company number 17407844, with its registered office at Flat 2, 221 Brompton Road, London, United Kingdom, SW3 2EJ.
By accessing or using ecoglowessentials.com, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you should not use the website or place an order through it.
These Terms apply to all visitors, users and customers of ecoglowessentials.com.
2. Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect changes to our services, business practices, legal requirements or other relevant circumstances.
Any updated version will be published on ecoglowessentials.com. Changes will become effective from the date specified in the updated Terms.
You are responsible for reviewing these Terms periodically. If you continue to use the website after changes have been published, this will constitute your acceptance of the revised Terms.
We also reserve the right to modify, suspend or discontinue any part of the website, temporarily or permanently, without prior notice where reasonably necessary.
3. Privacy and Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection legislation.
When you place an order, we may collect information necessary to process and fulfil your purchase, including your name, email address, billing address, delivery address and payment-related information.
Your personal information may also be used for identity verification, fraud prevention, payment processing, customer service and other purposes described in our Privacy Policy.
By using the website and placing an order, you acknowledge that your information may be processed for these purposes.
4. Payment Security and Fraud Prevention
We take the security of customer transactions seriously and use appropriate measures to help prevent unauthorised or fraudulent transactions.
To verify orders and protect customers and our business against fraud, we may use information provided during the ordering process together with information obtained from appropriate third-party services or databases.
In certain circumstances, we may contact you to request additional information or verification before an order can be processed.
By accepting these Terms, you consent to reasonable identity and fraud-prevention checks being carried out in connection with your order.
Where permitted by applicable law, information may be shared with third-party fraud prevention, identity verification or credit reference services for these purposes.
We will handle all personal information securely and in accordance with applicable data protection laws.
5. Acceptable Use
You may use ecoglowessentials.com only for lawful purposes and in accordance with these Terms.
You must not use the website in violation of any applicable law or regulation, attempt to gain unauthorised access to the website or its systems, introduce viruses or malware, interfere with the operation or security of the website, transmit unlawful or offensive material, or use another person’s personal or payment information without authorisation.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been breached.
6. Indemnification
You agree to indemnify and hold harmless Cervana Limited, together with its directors, officers, employees, suppliers and service providers, from claims, losses, liabilities, damages, costs and reasonable expenses arising from your breach of these Terms, unlawful or improper use of the website, violation of applicable law or third-party rights, or unauthorised use of your account or personal information where you were responsible for maintaining its security.
This provision does not affect any rights or protections that cannot legally be excluded or limited.
7. Third-Party Websites and Services
The website may contain links to third-party websites, services or resources.
These links are provided for convenience only. Cervana Limited does not control and is not responsible for the availability, accuracy, content, privacy practices or security of third-party websites.
The inclusion of a third-party link does not constitute an endorsement or recommendation of that website, its products or services.
You access third-party websites at your own risk and should review their applicable terms and privacy policies.
8. Orders and Contract Formation
All orders placed through ecoglowessentials.com are subject to product availability and our acceptance of the order.
When you submit an order, you are making an offer to purchase the selected products in accordance with these Terms.
After submitting an order, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
A contract between you and Cervana Limited will be formed when we accept your order and confirm that the products have been dispatched or otherwise confirm acceptance.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving product unavailability, pricing or product information errors, suspected fraudulent or unauthorised transactions, failure of payment authorisation, incorrect or incomplete customer information, or violation of these Terms.
If an order is cancelled after payment has been received, the applicable amount will be refunded.
Responsibility for the products generally passes to you upon delivery to the address provided when placing the order. We are not responsible for failed delivery resulting from an incorrect or incomplete address supplied by you or failure to collect a shipment where collection was required.
9. Order Cancellation
You may request cancellation of an order within 24 hours of placing it.
However, orders may be processed and forwarded for fulfilment shortly after payment is confirmed. Once an order has entered the fulfilment or warehouse process, cancellation or amendment may no longer be possible.
If you need to change or cancel an order, please contact our customer service team as soon as possible and provide your order number.
We will make reasonable efforts to accommodate cancellation or amendment requests where the order has not yet entered fulfilment.
Customers are encouraged to carefully review product descriptions, specifications and other information before completing a purchase.
10. Prices and Payment
Unless otherwise stated, prices displayed on ecoglowessentials.com are shown in USD.
Additional charges, including applicable taxes, customs duties, shipping charges, handling fees or other charges, may apply depending on the destination and circumstances of the order.
Prices may change from time to time due to supplier pricing, currency fluctuations, market conditions and other commercial factors.
Payment may be made using the payment methods displayed during checkout.
Payment is normally authorised and/or charged before the order is dispatched.
We make reasonable efforts to ensure that product prices displayed on the website are accurate. However, occasional errors may occur.
If we identify an incorrect price before accepting your order, we may contact you and offer you the option to confirm the order at the correct price or cancel the order.
If you choose to cancel an order that has already been paid for, we will issue an appropriate refund.
By placing an order, you confirm that you are authorised to use the selected payment method.
All payments may be subject to verification and authorisation by the relevant payment provider or card issuer.
11. Delivery
Cervana Limited arranges the distribution of products purchased through ecoglowessentials.com.
Products may be dispatched from warehouses operated by our suppliers or fulfilment partners in different countries. Depending on the destination and selected delivery method, shipments may be handled by DHL, PostNL, Slovenská pošta, Deutsche Post, India Post or other delivery providers.
Available delivery options and estimated delivery times are displayed during the ordering process where applicable.
Where offered, delivery options may include:
Trackable Courier Service — $30: approximately 5–9 business days.
International Unregistered Mail — $10: approximately 14–21 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to customs procedures, carrier delays, weather, operational issues or other circumstances outside our reasonable control.
12. Refunds
If you experience a problem with a product, its delivery or its packaging, please contact our customer service team as soon as possible.
Depending on the circumstances and applicable consumer law, we may offer a replacement or reshipment, a partial refund or a full refund.
Refunds are normally issued using the original payment method, unless otherwise agreed or required by law.
Once a refund has been approved, processing generally takes 3–5 business days, although the time required for the funds to appear in your account may depend on your bank or payment provider.
Nothing in this section limits any mandatory consumer rights available to you under applicable law.
13. Eligibility to Purchase
To place an order through ecoglowessentials.com, you must be legally capable of entering into a binding contract and must provide accurate and complete information.
Unless a different minimum age is required by the laws applicable to your purchase, you must be at least 18 years old to place an order through the website.
You agree to provide accurate information, including your legal name, billing and delivery address, telephone number, email address and any other information reasonably required to process your order.
You must not place an order using another person’s payment details without their authorisation.
14. Intellectual Property
All content available on ecoglowessentials.com, including text, photographs, graphics, logos, designs, product descriptions, software and other materials, is protected by applicable intellectual property laws.
Unless otherwise stated, such content belongs to Cervana Limited or is used under licence from the relevant rights holder.
You may access, view and use website content for your own personal, non-commercial purposes.
You must not reproduce, modify or distribute website materials for commercial purposes without our prior written permission.
15. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer rights provided by applicable law.
ecoglowessentials.com is provided on an “as available” basis. While we make reasonable efforts to keep the website accurate, secure and operational, we do not guarantee that the website will always be uninterrupted, error-free, completely secure or available at all times.
We are not responsible for temporary technical interruptions, website errors, telecommunications failures, compatibility issues or other circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, Cervana Limited will not be liable for indirect or consequential losses arising from your use of the website, including loss of profits, loss of business, loss of anticipated savings or loss of data.
Nothing in these Terms affects your statutory rights as a consumer.
16. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as separate from the remaining provisions.
The validity and enforceability of the remaining provisions will not be affected.
17. Waiver
If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.
Any waiver must be expressly communicated by us and will apply only to the specific circumstances for which it was given.
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, applicable delivery and refund information, and any other policies expressly incorporated into them, constitute the agreement between you and Cervana Limited concerning your use of ecoglowessentials.com and your purchases through the website.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that may apply in the country where you reside.
Where permitted by applicable law, disputes arising in connection with these Terms or your use of ecoglowessentials.com will be subject to the jurisdiction of the courts of England and Wales.
Nothing in this section is intended to deprive consumers of any mandatory rights or protections available to them under the laws of their country of residence.
20. Returns
If you wish to return a product, please contact our customer service team before sending anything back.
Returns must not be sent to the registered office unless we specifically instruct you to do so. Depending on the product and circumstances, returned items may need to be sent to the relevant supplier or fulfilment warehouse.
For written correspondence, our registered office address is:
Cervana Limited
Flat 2, 221 Brompton Road, London, SW3 2EJ, United Kingdom
If you receive a product that is damaged, defective or otherwise not as described, please contact us promptly and provide your order number, details of the product concerned, a description of the issue, and photographs or other evidence where appropriate.
We will review the request and, where applicable, provide return instructions and any required return authorisation.
Where a return is authorised, products should generally be returned in the condition in which they were received and, where reasonably possible, in their original packaging.
For health, hygiene and safety reasons, certain products may be subject to specific return restrictions where permitted by applicable law.
Nothing in this section affects any statutory cancellation, return, refund or other consumer rights that cannot legally be excluded.
21. International Orders, Customs and Import Requirements
When ordering products for delivery outside the country from which the products are dispatched, you are responsible for complying with the import laws and regulations applicable in the destination country.
Depending on the destination, products may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by local authorities.
Such charges may be payable by the customer unless expressly stated otherwise during checkout.
We cannot guarantee that product labels, instructions, warnings or other information will be provided in the official language of your country.
Before placing an international order, you should check whether the products you intend to purchase may legally be imported into your country and whether any specific restrictions or requirements apply.
Cervana Limited is not responsible for delays, additional charges, seizure or refusal of entry resulting from customs procedures or import restrictions that apply in the destination country.
22. Contact Us
If you have any questions regarding these Terms and Conditions, your order, delivery, returns or refunds, please contact our customer service team.
Cervana Limited
Company No. 17407844
Address: Flat 2, 221 Brompton Road, London, SW3 2EJ, United Kingdom
Customer Service: +441902933820