Last updated: September 2, 2026
Welcome to ecoglowessentials.com. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Cervana Limited (“Cervana Limited”, “we”, “us” or “our”) collects, uses, stores and shares information when you visit ecoglowessentials.com (the “Website”), browse our products or place an order.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with the Website.
Information Collected Automatically
When you visit or browse the Website, certain technical information may be collected automatically from your device.
This may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- time zone;
- language settings;
- referring and exit pages;
- pages and products viewed;
- dates and times of Website visits;
- search terms or websites that referred you to our Website; and
- information about how you interact with the Website.
We refer to this information collectively as “Device Information.”
Information You Provide When Placing an Order
When you place or attempt to place an order through the Website, we may collect information necessary to process your purchase.
This may include:
- full name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- payment-related information; and
- other information necessary to process and fulfil your order.
We refer to this information as “Order Information.”
Depending on the payment method used, payment information may be processed directly by our payment service providers. We may not have access to complete payment card details.
For the purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, or could reasonably be associated with an individual, including relevant Device Information and Order Information.
2. How We Collect Information
We collect information through several methods when you interact with our Website.
Cookies
We use cookies and similar technologies to help the Website operate correctly, remember preferences, understand how visitors use the Website and improve our services.
Cookies are small files stored on your device by a website and may be accessed by your browser when you return to that website.
Some cookies are necessary for the operation and security of the Website, while others may be used for analytics or marketing purposes.
Depending on your location and applicable law, you may be able to manage or refuse certain non-essential cookies through our cookie settings or your browser.
Log Files
Our systems may automatically record technical information about visits to the Website.
This may include IP addresses, browser information, referring pages, exit pages, Internet service provider information, timestamps and other technical data.
We use this information to help maintain Website security, identify technical issues and understand general patterns of Website usage.
Pixels, Tags and Similar Technologies
We may use web beacons, pixels, tags and similar technologies to understand how visitors interact with our Website, measure the effectiveness of communications and advertising, and improve our services.
3. How We Use Your Information
We use Personal Information for legitimate business and operational purposes, including:
- processing and fulfilling orders;
- processing payments;
- arranging delivery;
- providing order confirmations and invoices;
- communicating with you regarding your purchases;
- responding to customer service enquiries;
- verifying orders and preventing fraud;
- maintaining the security of our Website;
- detecting and investigating potentially unauthorised or fraudulent activity;
- analysing Website usage and performance;
- improving our products, services and Website;
- evaluating marketing and advertising campaigns;
- sending promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them; and
- complying with applicable legal and regulatory requirements.
We may combine information collected from different sources where reasonably necessary for these purposes.
4. Fraud Prevention and Security
Protecting our customers and our business from fraudulent activity is important to us.
We may use Device Information, Order Information and other relevant information to identify potentially fraudulent, suspicious or unauthorised transactions.
This may include analysing information such as IP addresses, billing and delivery details, payment information and ordering patterns.
Where necessary, we may use third-party fraud prevention and identity verification services.
If an order requires additional verification, we may contact you before processing or dispatching it.
5. How We Share Personal Information
We may share Personal Information with selected third parties where necessary to process orders, provide services, operate our Website, prevent fraud, comply with legal requirements or support our business activities.
These third parties may include e-commerce platforms, payment processors, delivery and fulfilment providers, analytics providers and other service providers involved in the operation of ecoglowessentials.com.
The Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except its Acquirer, Visa/Mastercard Corporations or in response to valid government demands.
Google Analytics
We use Google Analytics to obtain information about how visitors use our Website.
Analytics information may include Website visits, pages viewed, device information, general geographic information and interactions with the Website.
This information helps us understand Website performance, improve the customer experience and evaluate our marketing activities.
Google provides information about its privacy practices and available controls through its privacy resources.
Payment Providers
Payment information may be processed by third-party payment processors and financial institutions involved in completing your transaction.
These providers may process payment and transaction information in accordance with their own privacy policies and applicable legal requirements.
Delivery and Fulfilment Providers
We may share relevant customer information with suppliers, fulfilment partners, warehouses, postal services and courier companies where necessary to prepare and deliver your order.
Only information reasonably required for fulfilment and delivery will be shared for these purposes.
Legal and Regulatory Authorities
We may disclose Personal Information where required or permitted by law.
This may include responding to valid legal requests, court orders, governmental or regulatory enquiries, fraud investigations or requests from law enforcement authorities.
We may also disclose information where reasonably necessary to protect our rights, property, customers, employees or the security of the Website.
6. International Data Transfers
Because we work with service providers and business partners located in different countries, Personal Information may be processed or stored outside your country of residence.
Depending on the circumstances, this may include countries outside the European Economic Area or the United Kingdom, including the United States and Canada.
Where applicable data protection laws require safeguards for international transfers, we will take reasonable steps to ensure that appropriate legal mechanisms and protections are in place.
7. Marketing and Online Advertising
Where permitted by applicable law, we may use Personal Information and certain online identifiers to provide relevant marketing communications and advertising.
This may include measuring the effectiveness of advertising campaigns, understanding customer interests and displaying advertisements that may be relevant to your browsing activity.
Where required, we will obtain consent before using cookies or similar technologies for targeted advertising.
You may be able to control or opt out of certain personalised advertising through the relevant advertising platform or your device and browser settings.
Please note that opting out of personalised advertising does not necessarily mean that you will stop seeing advertisements. It may instead result in advertisements that are less tailored to your interests.
8. Your Choices Regarding Marketing
If you receive promotional emails from us, you can generally unsubscribe by using the unsubscribe link included in the relevant communication.
You may also contact us directly if you no longer wish to receive marketing communications.
Please note that even if you opt out of marketing communications, we may still contact you with important non-promotional information relating to your orders, account, transactions or other services you have requested.
9. Do Not Track Signals
Some web browsers provide a “Do Not Track” feature that sends a signal indicating that you do not wish to be tracked.
Because there is currently no universally accepted standard for interpreting such signals, our Website may not respond to all Do Not Track requests.
Where applicable law requires us to recognise specific browser-based privacy signals, we will handle them in accordance with those requirements.
10. Legal Bases for Processing
Where applicable data protection law requires a lawful basis for processing Personal Information, we may rely on one or more of the following legal bases:
- Performance of a contract — for example, processing information necessary to accept, fulfil and deliver your order.
- Legal obligations — where processing is required to comply with applicable laws, tax requirements, accounting obligations or lawful requests.
- Legitimate interests — where processing is necessary for purposes such as fraud prevention, Website security, customer service, business administration and improving our services, provided that these interests are not overridden by your rights.
- Consent — where you have provided consent, such as where required for certain marketing activities or non-essential cookies.
You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
11. Your Privacy Rights
Depending on your country of residence and applicable law, you may have certain rights regarding your Personal Information.
These may include the right to:
- request access to the Personal Information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your Personal Information where legally applicable;
- request restriction of certain processing;
- object to certain types of processing;
- withdraw consent where processing is based on consent;
- request a copy of certain Personal Information in a portable format; and
- lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal limitations and exceptions.
To exercise your rights, please contact us using the details provided below. We may need to request additional information to verify your identity before completing certain requests.
12. Data Retention
We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy.
When you place an order, we may retain relevant Order Information for purposes including:
- fulfilling and managing your order;
- maintaining transaction records;
- accounting and tax requirements;
- handling refunds, returns and customer service matters;
- resolving disputes;
- preventing fraud; and
- complying with legal obligations.
We do not necessarily delete all information immediately upon request where we are legally required or otherwise permitted to retain it.
When Personal Information is no longer required, we will take reasonable steps to delete it, anonymise it or securely restrict its use, subject to applicable legal requirements.
13. Data Security
We use reasonable technical and organisational measures designed to protect Personal Information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
14. Children’s Privacy
Our Website is not intended for children who are not legally permitted to make purchases or provide Personal Information without appropriate authorisation.
We do not knowingly collect Personal Information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with Personal Information improperly, please contact us so that we can review the situation and take appropriate action.
15. Third-Party Services and Websites
Our Website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
If you follow a link to an external website, we recommend reviewing that website’s privacy policy before providing any Personal Information.
Your use of third-party services may also be governed by the terms and privacy policies of those providers.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal and regulatory requirements.
When changes are made, the updated version will be published on this page together with a revised “Last updated” date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle Personal Information.
17. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to raise a concern about how your Personal Information is handled, please contact us.
Cervana Limited
Company No. 17407844
Flat 2, 221 Brompton Road, London, SW3 2EJ, United Kingdom
Customer Service: +44 1904 911173